Terms & Conditions
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
KIBI Raw Minerals collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
KIBI Raw Minerals
GENERAL TRADING TERMS & CONDITIONS
The trading terms and conditions cover the following products and services:-‐
Business covering under the KIBI group Pty Ltd such KIBI group product manufactured range and distribution of other wholesale products that operate under the KIBI group banner
KIBI Group prices are subject to changes due to currency exchange within a 12-‐24hrs period. Other price changes clients will be notified 30day prior to changes. Price changes will be including GST TAX
Orders & Delivery
All orders will have freight cost attached unless other arrangements are negotiated that will be added prior to signing the contract with date and time specifications.
Delivery time will be at the quickest time from date of placement of order unless there are freight issues alternative solutions will be considered at a minimal cost.
Please ensure all deliveries are checked within the day of delivery as there will be no credit allowance after 12 hrs period of delivery
Credit is only accepted based on checking delivered goods within 12 hrs of delivery only if goods are damaged due to packaging.
Goods are not accepted back for credit once the goods have been sold to retail customers.
Goods are the purchasers risk from the time the goods are on the delivery vehicle from warehousing Goods are still deemed to be under the ownership of the KIBI group till delivery has made its destination.
Payment for first order is to be paid prior to delivery unless there are agreed terms prior to establishing account credit details. All orders thereafter is billed at 30 days net from date of invoice Please ensure payments are up to date as this can cause delays in delivery times NOTE: If there are any queries on payments please email us email@example.com Payment can be direct credited into our Westpac Account KIBI group Pty Ltd Account BSB 034279 ACCT 315522
Confidentiality between the KIBI Group supplier and client is to be kept in confidence of our price list and information shared verbally, contracts and any other information given to the supplier from KIBI Group
First 2 orders are CBD before credit applications are confirmed. Otherwise you can maintain CBD account paying via VSA with secured information that is contained by our head office administration. All CBD will be contacted before any transaction is put through. Once initial opening order has been placed each order from then on will be a minimum of $350 for free freight. Freight cost apx $16-‐$25 depending on the area transported.